YOUR SHORT-TERM
RENTAL REPUTATION
IS EVERYTHING.
PROTECT IT. GROW IT. EXCEL.
Specializing in Airbnb & VRBO Review Removal,
Reputation Protection, and 5-Star Guest Strategies
Why We Built STR Shield
We started out just like you—frustrated by software claiming to "manage online reviews" yet failing to dispute unfair Airbnb or VRBO feedback that violated platform guidelines. Hiring extra staff was expensive and rarely solved the root problem: understanding the intricacies of Airbnb's and VRBO's review policies to genuinely protect our ratings.
So we did something different. We combined cutting-edge technology with hands-on human expertise, testing every Airbnb review removal and VRBO dispute strategy on our own rental portfolios.
As word spread, other hosts asked for help—and that's how STR Shield was born: a practical, results-driven service for Airbnb hosts, property managers, and vacation rental owners who want to boost their reputation and bookings.
For Hosts, By Hosts
Created by rental owners who know the challenges of short-term rentals firsthand.
Human Touch
We use experienced analysts who tailor solutions for your specific reviews and property needs.
AI-Enhanced Solutions
Our advanced tools flag potential review policy violations, spot trends in guest feedback, and automate parts of the service recovery process.
Proven Results
Our methods have been tested on hundreds of listings, removing unfair reviews and pushing properties toward consistent 5-star ratings.
Comprehensive Short-Term Rental Reputation Management
Everything you need to maintain and improve your property management reputation—from negative review removal to boosting your property's star rating.
Review Audit & Analysis
- We dig into your Airbnb and VRBO review history, identifying negative trends and potential violations of platform policies.
- We pinpoint the root causes of low-star feedback and outline quick-win strategies for improvement.
Retroactive Review Management
- Our team disputes and removes unfair or policy-violating Airbnb and VRBO reviews, leveraging official guidelines.
- We handle the back-and-forth with Airbnb Support or VRBO so you don't have to.
Proactive Guest Engagement
- We develop guest communication strategies to foster more 5-star reviews and resolve issues before they escalate.
- We also use service recovery techniques to minimize the impact of negative reviews.
STR Shield SafeRemove Guarantee
We understand hosts' concerns about platform retaliation when disputing reviews. Our SafeRemove Guarantee ensures a compliant, transparent process to protect your reputation without risking your listing status.
Clear Removal Criteria
We only dispute reviews violating platform policies, such as inappropriate language, false information, conflicts of interest, or irrelevant content.
Compliance Assurance
Strict adherence to Airbnb and VRBO guidelines ensures ethical, legal actions, mitigating any risk of retaliation.
Detailed Process
Comprehensive audits at listing and portfolio levels, documented policy violations, and managed platform communications. While we can't guarantee removal of every disputed review, we always follow proper procedures.
Proven Success
Tested extensively on numerous listings without backlash, validated by client testimonials.
Partner with STR Shield—experts dedicated to your safety and success, helping your short-term rental reputation thrive.
Cumulative Pricing Tiers
At STR Shield, we believe that successful review management is a journey—one we take together with our clients. That's why we've introduced a cumulative pricing model that rewards your continued trust and partnership:
Pay Only for Results: We charge a base rate for your first review removal, and each subsequent removal is discounted.
Long-Term Savings: The more you partner with us, the lower your per-review cost becomes.
Shared Success: Our goal is to protect and enhance your reputation over time, ensuring we both benefit from each successful removal.
By tying our pricing directly to the results we deliver, we're able to build lasting, mutually beneficial partnerships with the hosts we serve.
ROI Calculator
Calculate your potential savings and revenue impact
Your Listing's Current Numbers
Projected Results
Who We Work With
We are proud to partner with a wide range of clients in the short-term rental ecosystem. From high-volume property managers to independent hosts and industry service providers, STR Shield delivers trusted reputation management solutions tailored to each partner's needs.
Large-Scale Portfolio Management
Large property management companies trust STR Shield to maintain stellar reputations across thousands of listings. For example, CS Outsource – which manages over 3,000 rental listings – relies on our comprehensive reputation management to monitor guest feedback and protect the online image of every property in its extensive portfolio.
Independent & Medium-Sized Hosts
Independent hosts and mid-sized rental operators benefit from STR Shield's hands-on, targeted approach to boosting guest satisfaction. Elmay Properties, with 20 units under management, leverages our strategies to maximize five-star reviews while swiftly mitigating any negative feedback.
Partnerships with PMS Providers
We work alongside leading property management system (PMS) providers to enhance the value they offer their clients. STR Shield is the official reputation management partner of Zeevou, a forward-thinking PMS platform.
Revenue Management Collaboration
STR Shield understands that great reviews and great revenue go hand in hand. That's why we integrate with top revenue management tools like Purple Pricing. Our Purple Pricing integration allows hosts to optimize both revenue and reputation simultaneously.
Boutique Vacation Rental Brands
Boutique and luxury vacation rental brands turn to STR Shield for personalized reputation management. A prime example is Doormat Vacation Rentals, a specialty brand that leverages our tailored review management and proactive guest engagement strategies.
Get in Touch
Let's discuss how we can protect your short-term rental reputation, remove unfair Airbnb or VRBO reviews, and elevate your vacation rental review performance.
Or email us directly at:
bschewel@strshield.com